IT Support Technician

IT, Development Operations & Security (London-UK)

Key Roles & Responsibilities

  • Provide support to remote workers and vendors.

  • Troubleshoots, maintains, and monitors internal hardware, software, printers.

  • Assists in the installation, implementation, upgrades of internal IT Systems and software as and when needed.

  • Maintain all IT end-user equipment, hardware, software, and supplies.

  • Excellent communication skills, both written and verbal with the ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (ever-changing) work situations

  • Serves as 1st and 2nd Line Support while assisting Zynga and its subsidiary's employees across all regions

  • Participates in IT projects and owns projects pertaining to the technologies supported by IT Operations/Support. 

  • ITIL best practices

Technical Skills / Knowledge

  • Support of both PC and Mac hardware

  • Windows 10 and macOS

  • AD administration, DHCP, DNS, SCCM, Imaging

  • JAMF, imaging

  • Microsoft 365  and GSuite / Google Workspace.

  • SSO and OneLogin

  • Jira and Confluence

  • Good networking and server knowledge

  • Mobile support, iOS and Android

Scope / Impact

  • Implement enhancements to ease administration for users, and peers.

  • Troubleshoot and work escalated tickets where applicable

  • Identify and propose technical improvements to leadership.

  • Assist with SCCM and JAMF as and when needed

  • Jira  Service Desk assistance: Metrics and reports build. 

  • Offering phone support to all global studios and employees.


  • Expert in Hardware, Software and Application Support. 

  • Proficient in first, second and escalation to  third line IT Support when required.

  • Participate in medium/large projects, independently work small projects.

  • Admin of IT Purchasing and working with suppliers

Skills & Experience

  • 4+ years of experience in the field.

  • Assisting projects; planning, prioritizing, and administering work.

  • Office and Work from Home (WFH).