IT Support Technician
IT, Development Operations & Security (London-UK)
Key Roles & Responsibilities
Provide support to remote workers and vendors.
Troubleshoots, maintains, and monitors internal hardware, software, printers.
Assists in the installation, implementation, upgrades of internal IT Systems and software as and when needed.
Maintain all IT end-user equipment, hardware, software, and supplies.
Excellent communication skills, both written and verbal with the ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (ever-changing) work situations
Serves as 1st and 2nd Line Support while assisting Zynga and its subsidiary's employees across all regions
Participates in IT projects and owns projects pertaining to the technologies supported by IT Operations/Support.
ITIL best practices
Technical Skills / Knowledge
Support of both PC and Mac hardware
Windows 10 and macOS
AD administration, DHCP, DNS, SCCM, Imaging
Microsoft 365 and GSuite / Google Workspace.
SSO and OneLogin
Jira and Confluence
Good networking and server knowledge
Mobile support, iOS and Android
Scope / Impact
Implement enhancements to ease administration for users, and peers.
Troubleshoot and work escalated tickets where applicable
Identify and propose technical improvements to leadership.
Assist with SCCM and JAMF as and when needed
Jira Service Desk assistance: Metrics and reports build.
Offering phone support to all global studios and employees.
Expert in Hardware, Software and Application Support.
Proficient in first, second and escalation to third line IT Support when required.
Participate in medium/large projects, independently work small projects.
Admin of IT Purchasing and working with suppliers
Skills & Experience
4+ years of experience in the field.
Assisting projects; planning, prioritizing, and administering work.
Office and Work from Home (WFH).